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Pioneer Automated Controls (PAC) is now part of the CIA Fire & Security Group.


DHF & Gate Safe

Leading Provider

Of Prestigious Systems

Customer Testimonials

What our customers have to say

Our professional team help to look after over 1000 clients with security systems including automated gates, intercom systems, CCTV and access control systems.

Emma Samms (Emma Samuelson) has been one of PAC's prestigious customers for many years.
As an actress, my privacy and safety is of paramount importance. Nearly ten years ago I asked Pioneer Automated Controls to design and install a set of electric gates to secure the entrance to my property in the Cotswolds. I was initially delighted by the aesthetics of the gates, which suit their rural location and also by the way they enhance the, as the Americans would say, “curb appeal” of my house. Most importantly though is the dramatically improved security and privacy that they provide. They are extraordinarily reliable, despite everything that the British weather can throw at them which has led, I must confess, to my somewhat taking them for granted. Lastly, on the very rare occasion that they have required attention, I have been extremely impressed by the speed at which Steve and his team at PAC have appeared and resolved any issues. I would emphatically and enthusiastically recommend this company to anyone who is considering investing in electric gates for their property. Sincerely, Emma Samms. P.S. I am not being paid for this endorsement!

Emma Samms

Philippa G


What a great job Steve and his team did in making and installing our beautiful entrance gates. Their after sales service has been very efficient and nothing is too much trouble. I found it really helpful that PAC could do the complete job i.e. fabricating, installing and automating the gates and I’d have no hesitation in recommending them.

George L


I am very pleased with the service that Steve and his extremely competent team provided. Nothing was too much trouble for them. The finish on our gates is fantastic and they work smoothly and efficiently. We contacted many gate companies for quotes and this one was the best, using top quality materials and a first class team.

Andrew M


PAC gates provide a first class service, from design, through to installation and ongoing support. They provide a courtesy and prompt service and are always keen to help. The gates they made, and installed are excellent. They get many admiring comments and were good value. Thank you to Steve and his team. Well done.

Sue S


We have just completed the total renovation of a listed Cotswold stone house which has taken two years. One of the important features was to widen our driveway and parking area, erect a long Cotswold stone wall and install a set of electric gates to secure and enhance our lovely old house. Steve and his team have provided a flawless service and after three months continuous use we are confident that the gates which PAC created and installed are all and more than we hoped for. From the first meeting when he was most open to our design ideas, through the early delivery of the gates, under-coated in readiness for painting, until the check up after installation we have been consistently impressed by the attention to detail and professionalism of the PAC team. The gates have worked easily, been much admired, substantially improve the look of our characterful home and in addition to providing added security and privacy, must increase its value. We recommend this company highly and would happily use them again should we ever need gates installed at any other property.

Gilbert V


Please thank your engineers who recently visited to motorise my existing gates. The majority of the time they were on site the weather was atrocious but they worked through completing the work within the time frame suggested and to our satisfaction.

Linda L


We both wanted to let you know how pleased we are with what you and your Company have produced for us. They look magnificent. Not only are we pleased with the end product, but also very impressed with your installation team. They were all very clean, tidy and caused as least disruption as was humanly possible. In particular the time and effort of Steve who spent a long time with us all commissioning and explaining the workings of the entry and exiting procedure.

Phil NB


I would just like to say how pleased I was with the gate installation and your very professional service. I probably asked more questions than most but you were always polite and courteous and gave me all the help I needed. I would have no hesitation recommending you.

Tim E


Thank you very much for the whole process with which I am delighted. From first point of contact right the way through to hand-over the process has been extremely professional and straight forward. The quality of workmanship is excellent and the installers were courteous and professional too. I will definitely contact PAC with regards to any future work and would certainly recommend you to others. Thanks again.

Chris & Jane H


We are very pleased with the electric gates and CCTV system PAC installed recently. We’re particularly pleased with the quality of the gates and the installation. Please pass on our thanks to the engineers, they both worked very hard in freezing weather and didn’t stop until the job was done – they didn’t even want a cup of tea! Both are a credit to your company.

Steve P


I found the whole approach from PAC very refreshing. They listened to what I wanted to achieve and then used their considerable skill and expertise to find the right solution for me. Their work was efficient, considerate and accurate. The other thing that I appreciated was the friendly attitude of everyone working on the project. It is rare these days to say this, but I was totally satisfied. In fact they went out of their way to hide cables that I had expected to be surface mounted. If you are thinking about having an automated gate – these are the people to call.

Graham & Zoe D


We are very pleased with our new gates and I want you to know that we were totally impressed by the whole approach of the company. From our initial enquiry to the after sales follow ups to check that everything is ok. It is really refreshing to be so pleased with the total product/service-our gates are fantastic. We made other enquires but none of your competitors were any where close to your overall professionalism and interest in our project. All the engineers who worked on the project were an asset to PAC. Please pass on our thanks and we will recommend you whenever we can.

Bob & Tina H


A short note to say how absolutely delighted we are with our new automated gates. The whole process has been so well managed from PAC’s point of view and together with a great team of engineers doing the work the installation was totally seamless. We have had a number of very positive comments from people in the village and have passed PAC’s name on to potentially interested parties. Thanks for a great job very professionally done.

Paul C


I recently had PAC automate the iron gates at our home which is on a steep hill, so not a simple job! I had heard of some horror stories from friends who had had automated gates installed in the area, and was somewhat nervous of the process of appointing a contractor. I need not have worried with PAC, as the owner, Steve allayed all my concerns on his first visit. I must congratulate him on having a team around him that embraces so enthusiastically his ethos of supplying a professional, efficient and cost effective service to their customers. My business is in property, and I am used to seeing engineers, fitters, workmen, builders etc on their mobile phones, taking innumerable breaks throughout the day, and disappearing early, and arriving late! I was amazed that each member of Steve’s team worked so conscientiously throughout the day, were at all times polite, and customer orientated, but most importantly knew what they were doing. It was also impressive to see Steve turn up three times to manage the job. Regrettably, I rarely have the inclination to write testimonials, but in this instance I felt compelled to do so because of the immense satisfaction I obtained from the service received by PAC. I had two other suppliers price for the job, and in comparison to PAC they were not in the same league for customer service, and indeed one quoted for the job without even attending. There is an old adage, “You get what you pay for”, and with PAC there was a keen price to begin with, no extras at the completion of the job, and a brilliant helpful installation team, on a difficult site. I would certainly strongly recommend PAC to anyone contemplating installing automated gates.

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Our passion is in making, our expertise is in engineering. From domestic customers to commercial, we consult on the design process and installation process.

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