Pioneer Automated Controls (PAC) was founded and incorporated on 15th January 1999. Our vision is to provide excellent customer service and install quality products for our valued customers. In July 2019, PAC was acquired by CIA Fire & Security, allowing us to better pool our resources together. While PAC remains a separate entity, we work closely with CIA, our parent company, to enhance our capabilities and service offerings.

We specialise in the installation and maintenance of electric gates, vehicle barriers, roller garage doors, and intercom/access control systems. Our experienced and trained engineers ensure top-notch service delivery. Additionally, we provide efficient after-sales support, distinguishing us from our competitors. We leverage the latest technologies in the industry and continuously monitor emerging trends to offer cutting-edge solutions.

Our core values are integrity, innovation, and customer-centricity. We uphold the highest ethical standards, constantly seeking new ways to better serve our clients and prioritising their needs. Our work environment is collaborative and inclusive, with a focus on mutual respect, open communication, and excellence. We encourage continuous learning and professional growth, recently introducing an Employee Assistance Programme through Health Assured, offering a 24-hour helpline for a variety of issues.

We are proud to have achieved CHAS Elite accreditation, the most comprehensive programme offered by CHAS. Covering 13 key areas of risk management—including health and safety, environmental best practices, Corporate Social Responsibility, and equality, diversity, and inclusion—this accreditation demonstrates our commitment to the highest standards of safety and compliance in the industry.

Further strengthening our dedication to workplace safety, we have also earned SafeContractor accreditation. This widely recognised third-party certification highlights our commitment to maintaining rigorous health and safety standards, ensuring a secure environment for our team, clients, and partners.

Beyond accreditations, we uphold industry-leading standards as a member of the Door & Hardware Federation (DHF). This membership allows us to access expert technical support and training, reinforcing our commitment to the quality, reliability, and safety of our products and services.

We are equally committed to improving safety in automated gate installations. As proud members of Gate Safe, we actively support best practices that enhance security and reduce risks associated with automated gates.

We ensure customer satisfaction and high-quality service through several practices. We maintain open and transparent communication, keeping clients informed at key stages throughout the project. Our rigorous quality control process guarantees that every product and service meets our high standards. We offer comprehensive after-sales support and regular follow-ups to promptly address any concerns or issues. Our team undergoes regular training to stay updated on the latest industry standards and technologies.

Together with our parent company CIA Fire & Security, we proudly support Macmillan Cancer Support. Each year, we organise a charity golf day to raise funds for this important cause.

Please refer to our testimonials page for feedback from our clients, including a detailed testimonial from actress Emma Samms. We are committed to providing excellent service and building long-lasting relationships with our customers.