Frequently Asked Questions


Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with all the essential information about our electric gates, automation services, and repair solutions. Whether you are looking to automate your existing gate, understand our service capabilities, or learn about the benefits and functionalities of electric gates, you’ll find the answers here.

Explore the categories below to find detailed answers to your specific questions.

How do electric gates work?2024-06-13T08:50:45+01:00

Electric gates use motors to open and close automatically. They can be operated via remote controls, keypads, or sensors. Safety features, such as photocells, help to reduce the likelihood of accidents by detecting obstructions in the gate’s path and stopping the gate’s movement. Additionally, responsive safety edges can be fitted if required, providing an extra layer of protection. As a member of the DHF (Door & Hardware Federation), PAC follows their guidance closely to ensure the highest standards of safety and reliability in all installations.

How much do electric gates cost?2024-06-13T08:50:51+01:00

The cost of electric gates varies significantly based on several factors. If you are looking to add automation to existing gates, prices typically start from around £3,500. For new gates, prices start from approximately £7,000. The final cost will depend on various factors, including the materials used, the size and style of the gates, and any additional features or customisation options chosen. Both scenarios are subject to a site survey to provide an accurate quote tailored to the specific requirements and preferences of the customer.

Do electric gates need planning permission?2024-06-13T08:50:56+01:00

It is advisable to consult with your local council when adding a new electric gate to your property, but automating an existing gate typically does not require planning permission.

Can electric gates be operated manually in case of an emergency?2024-06-13T08:51:04+01:00

Yes, all electric gates are equipped with a manual release mechanism that allows them to be opened and closed manually in case of an emergency or power failure.

Can electric gates increase property value?2024-06-13T08:51:10+01:00

Yes, electric gates can enhance the security, aesthetic appeal, and overall value of a property.

What types of security gate systems does PAC offer?2024-06-13T08:51:25+01:00

PAC provides sliding gates, swing gates, and bi-folding gates for both residential and commercial properties.

Are PAC’s security gate systems compliant with industry standards?2024-06-13T08:51:31+01:00

Yes, all security gate systems installed by PAC comply with the latest industry standards and regulations.

Can I customise my security gate system with PAC?2024-06-13T08:51:36+01:00

Yes, PAC offers customisable solutions to meet specific security requirements and aesthetic preferences.

What maintenance services are available for my gate system?2024-06-13T08:51:44+01:00

PAC offers routine maintenance services, including annual inspections for residential systems and bi-annual inspections for commercial and multi-user systems.

What happens to my gate system if there is a power cut?2024-06-13T08:51:50+01:00

If there is a battery backup system present and installed, the manufacturer usually advises it can handle around 10-15 cycles while on battery power, allowing the gate to be opened safely but not designed for continual use. If no battery backup system is present, you will need to use the manual release key to release the drive mechanism and open the gate by hand.

What are the common issues with electric gates?2024-06-13T08:51:55+01:00

Common issues with electric gates include power outages, mechanical failures, electrical problems, and obstructions in the gate’s path, such as bushes or plants blocking the safety photocell. Sensors may also go out of alignment over time. Regular maintenance is essential to help prevent these problems and ensure the gates operate smoothly and reliably. Regular checks can identify potential issues early, minimising the risk of unexpected failures and extending the lifespan of the gate system.

Are there different styles of electric gates available?2024-06-13T08:52:02+01:00

Yes, electric gates come in various styles, including traditional, contemporary, and bespoke designs. Materials can range from metal and wood to composite materials, allowing for a wide range of aesthetic options.

Can I automate my existing gate or garage door?2024-06-13T08:52:08+01:00

In most cases, we are able to automate an existing gate and garage/barn door, subject to a survey. Note that we typically do not automate existing ‘up and over’ style garage doors.

How quickly can PAC respond to urgent repair needs?2024-06-13T08:52:14+01:00

We will always do our best to attend as quickly as possible. However, at this time, we do not offer an emergency callout service, so we cannot guarantee a specific response time.

Do I need to be present during the service visit?2024-06-13T08:52:20+01:00

It is not always necessary to be present during the service visit, but it is recommended to inform PAC of any specific reprogramming requirements or outstanding issues prior to the visit. Additionally, the engineer needs to be able to gain access to the electric gate or garage door.

What types of systems can PAC service and repair?2024-06-13T08:52:25+01:00

PAC provides service and repair for gates, barriers, and garage doors, including those installed by other companies. For automated gates and barriers, we generally only take over systems from industry-leading manufacturers such as BFT, CAME, Nice, and FAAC. We are able to service existing roller doors, but repairs may take a little longer as we do not keep a stock of items, being primarily an electric gate specialist rather than focused on garage doors.

How often should electric gates be serviced?2024-06-13T08:52:31+01:00

It is recommended that electric gates be serviced at least once a year for residential systems. For commercial and multi-user systems, bi-annual servicing is advisable to ensure optimal performance and safety.

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